Q: Is your product safe? A: Yes, our product has passed safety tests for overcharge, over discharge, over temperature, short circuit, and acupuncture. It will not catch fire or explode under any circumstances.
Q: How can I confirm the high quality of the product you sent me?
A: We test each product before sending them out and guarantee that all our batteries are grade A quality. You can rest assured that you are receiving a high-quality product.
Q: Will the battery be easily damaged during transportation due to its weight?
A: We understand your concerns and have improved our packaging to ensure the safety and reliability of our products during transportation. When you receive your package, you will feel our sincerity and commitment to providing you with the best product possible.
Q: Can I print my logo on your product?
A: Yes, you can. Please let us know before production and confirm the design based on our sample.
Q: How accurate is the freight displayed on your website?
A: The freight displayed on our website is calculated based on usual air freight prices and may vary depending on the weight of your order and the country you are in. Please contact us before placing your order and we will provide you with the best shipping method and accurate freight costs.
Q: Why is the transportation time so long and why hasn't the tracking number been updated in almost a month?
A: Our product contains batteries, which require strict transportation regulations. We use a formal DG logistic channel which is slower than normal logistics because it needs to wait for the DG ship/train schedule. Due to the nature of the product and logistics, the tracking number we provide will not be updated until the goods pass through customs in your country. However, please rest assured that your goods are still in transit and you will receive them within 3-5 days after customs clearance.
